Unopened / Unused items:

• Return within 30 days of delivery for a refund.

• Return Authorization is required. 

• Email return request to: info@SafeCleanHB.com

• Customer pays return shipping. 

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Defective / Damaged in transit:

• We replace or refund at Customer's request.

• Return Authorization is required. 

• Within 7 days of delivery, email your Return or Replacement Authorization request to: info@SafeCleanHB.com. 

  • Include:

    • your order number

    • photos of damaged box and/or defective product

    • your phone number

• We'll reply by email or call you if we have questions or need more information.

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Opened / "tried" product dissatisfaction:

• If you used the product as directed, aren't happy, and don't want to purchase it again, we offer a one-time refund or free replacement.

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We do NOT accept back or issue refunds for products:

• Without Authorization.

• Returns more than 30 days after issuance of Return Authorization.

• Items that are more than 50% used.

• Products not purchased directly from our online website. 

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Refund timing:

• For unopened/unused returns we will issue a refund to Customer's original method of payment will be issued within a week after return is received and inspected.